Refund policy

Right of withdrawal:

Pursuant to art. 52 of D.Lgs. 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from date of receipt of the products.

To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send a communication within the indicated terms, to the following email address cyanejewels@gmail.com

In the event of withdrawal, the Customer may return the products to Cyané di Noemi Simona Ventura via facilitated return within 14 (fourteen) days of the withdrawal by following the instructions that we will provide by email. . The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and boxes), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, taking care not to leave traces of make-up and/or fragrances, in compliance with the following conditions:

The right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, complements, etc…);

For the withdrawal to be possible, the product must be intact, clean and odorless and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc ...);

Cyané di Noemi Simona Ventura will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

The right of withdrawal cannot be applied to products for which the customer has requested customization.

Cyané di Noemi Simona Ventura will refund the Customer the full amount already paid (excluding the additional shipping costs of the refund) pursuant to art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of said reimbursement. Cyané di Noemi Simona Ventura may suspend the refund until receipt of the returned product or until the moment in which the Customer demonstrates that he has correctly returned the product, if earlier.

In any case, the Customer will lose the right of withdrawal in cases where Cyané di Noemi Simona Ventura ascertains that:

  • the returned product shows clear signs of use, dirt or odors;

  • the returned product and/or its accessories, and/or its packaging are not intact;

  • the product is missing its external packaging and/or the original internal packaging;

  • the product is missing integral elements and/or accessories (e.g. It is. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, Cyané di Noemi Simona Ventura will return the purchased product to the sender, charging the same for the shipping costs and, if already reimbursed, the price of the product.

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Refund procedure

If the right of withdrawal is exercised by you in accordance with the previous conditions, the Seller is required to reimburse the sums paid by the customer within and no later than 30 days of your decision to exercise the right of withdrawal but on condition that within the same term the product is been returned and verified by the staff of Cyané di Noemi Simona Ventura.

The Seller will use the same means of payment used by you for the initial transaction for the re-credit, unless you explicitly ask the Seller to use a different means and the latter consents to it. If the Order was paid for via PayPal, the refund will be made to the card or account used for payment, while if the Order was paid for by Credit Card, the refund will be made to the card used for payment (it is not possible to use a other card for refund).

Returns are processed by the seller in approximately one working week. The repayment times on the card or on current accounts depend directly on the banks, which generally take about 2/3 working days to be credited. In the event of a return, all other costs will be reimbursed by the Seller, with the exception of shipping costs which are borne by the buyer (and with the exception of additional costs deriving from your possible choice to use a different or more expensive delivery method than to the type of standard delivery offered by the Seller).

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The only case in which the customer will be entitled to a refund of the price, shipping costs and return costs is for the return of defective products or delivered products that do not correspond to the Order placed by the customer or in the event of damage to them due to transport or errors in shipping by the Seller himself, even if, as previously mentioned, the staff of Cyané di Noemi Simona Ventura will always make sure to send the products corresponding to the choice made via the website and that these are free from defects, scratches and malfunctions in general. In case of return of the products listed above, Cyané di Noemi Simona Ventura will bear the transport costs for returning the products.

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Returns can be requested within 14 days of receiving the items. If possible, close the item or items to be returned inside the same box used for our shipment, if this is not possible, for safety reasons, we recommend that the return be well packed and protected. In case you have to choose our courier, he will already have with him the pre-printed label with our shipping details and customer reference.

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CONTACTS

For any request and/or information, you can contact the Cyané team by sending an email to cyanejewels@gmail.com.